My delivery is defective. Can I place a new order?

If your delivery is defective, you usually don’t need to place a new order right away. The first step is to contact Brothers Printing and let us know about the issue. We have a process for handling defective items—we might offer a replacement, refund, or ask for more details.

If the defect happened during shipping (like damage to the package), it’s also important to reach out to the shipping company. Sometimes they’re responsible for damages that occur in transit, and they might handle claims differently.

So before placing a new order, check us and possibly the shipping company. This way you can avoid paying twice and get your issue resolved as smoothly as possible!

My delivery is defective. Can I place a new order?

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